Shipping policy
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Thank you for shopping with LUCY ON SKY. We are committed to providing a smooth and reliable shipping experience for all customers.
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Please note that processing times may be extended during peak seasons, holidays, or promotional events.
Shipping costs are calculated at checkout based on your order value, shipping method, and destination.
We may occasionally offer free shipping promotions on qualifying orders.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow some time for tracking information to update after shipment.
Customers are responsible for providing accurate shipping information at checkout. LUCY ON SKY is not responsible for lost packages or delivery issues caused by incorrect or incomplete addresses.
If you need to update your shipping information, please contact us as soon as possible at hello@lucyonsky.com.
Shipping carriers may occasionally experience delays due to weather conditions, customs inspections, high shipping volume, or other unforeseen circumstances.
If your package is delayed or appears lost, please contact our support team and we will do our best to assist you.
International customers may be responsible for customs duties, taxes, or import fees charged by their local government. These charges are not included in the order total and are the responsibility of the customer.
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